Terms & Conditions

Upon Receipt of Your Order

Customers are advised to inspect the package carefully at the time of delivery. If the parcel appears damaged, tampered with, or incomplete, please refuse delivery or mark it as “Damaged” and contact us on the same day.

Bank Holidays

Deliveries are not made on bank or public holidays. Orders affected by holidays will be delivered on the next working day.

Company Address

Livinzo
Navkar Industries,
Surat – 394185,
Gujarat, India

For any shipping or order-related queries, feel free to contact us.

Phone: +91 96249 08593
Email: livinzostore@gmail.com

Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM

These policies are designed to ensure that you are fully aware of our return, refund, and replacement procedures. This policy applies only to orders placed within India.

Thank you for shopping with Livinzo. We value your trust and strive to ensure complete customer satisfaction. Please read the policy carefully before initiating a return or refund request.

Return Request Period

If you wish to initiate a return or raise a complaint, you must contact us within 48 hours of receiving the product. Requests made after this period may not be accepted.

Damaged Products

If you receive a damaged product, please provide a clear unboxing video showing the damage. This video evidence is mandatory and helps us assess the issue accurately and take appropriate action.

Missing Items

If any item is missing from your order, please share an unboxing video showing the received items. You must notify us within 48 hours of delivery. Once verified, a refund for the missing item(s) will be processed if replacement is not possible.

Exchange for Wrong Product Ordered

If you have ordered the wrong product and wish to exchange it, return and replacement shipping charges will be borne by the customer. As Livinzo operates as a wholesale-focused platform, exchanges are handled on a case-by-case basis.

Custom or Special Orders

Orders involving special handling or customization cannot be canceled and are not eligible for return or refund under any circumstances.

Delayed Deliveries

Customers are advised to track orders regularly. If tracking shows no updates for 15 days after dispatch, please contact support.

Exceptions

Livinzo will not be responsible for damages not reported within the specified time frame or claims raised without unboxing video proof.

Refund Eligibility

Refunds are processed only for damaged/defective products verified via video or missing items where replacement is not possible.

Original Condition & Packaging

Products must be unused, undamaged, and returned in original packaging with all accessories, invoice, and receipt.

Return Shipping

Return shipping costs are borne by the customer unless the error occurred from our side.

Rejection / Denial of Parcel

If delivery is refused after dispatch, double shipping charges and 10% packing charges will be deducted before refund.

Refund Process

After inspection, approved refunds will be processed within 7 days to the original payment method.

Conditions for Return Approval

Returns are accepted only if the product is original, unused, undamaged, matches shipment details, and an unboxing video is provided.

Product Expectation Issues

Complaints regarding mismatch with website description must be reported within 24 hours of delivery.

Welcome to Livinzo. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. These terms apply to all users, customers, and visitors within India. Please read them carefully before using our services.

General Terms

Livinzo operates an online platform offering home, kitchen, and related products. By placing an order on our website, you confirm that you are legally capable of entering into a binding contract and that all information provided by you is accurate and complete.

We reserve the right to modify these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting on the website.

Product Information

We make every effort to display product details, descriptions, and images as accurately as possible. However, slight variations in color, size, or design may occur due to photography, screen resolution, or manufacturing updates.

Livinzo does not guarantee that all product descriptions or content are error-free. In case of any discrepancy, our decision will be final.

Pricing & Payments

All prices listed on the website are in Indian Rupees (INR) and inclusive/exclusive of taxes as mentioned.

Payments must be made through the available secure payment methods on our website. Livinzo does not store or access your card, UPI, or banking details.

We reserve the right to change product prices at any time without prior notice.

Order Acceptance & Cancellation

An order is considered confirmed only after successful payment and order confirmation from Livinzo.

Upon Receipt of Your Order

Customers are advised to inspect the package carefully at the time of delivery. If the parcel appears damaged, tampered with, or incomplete, please refuse delivery or mark it as “Damaged” and contact us on the same day.

Bank Holidays

Deliveries are not made on bank or public holidays. Orders affected by holidays will be delivered on the next working day.

Company Address

Livinzo
Navkar Industries,
Surat – 394185,
Gujarat, India

For any shipping or order-related queries, feel free to contact us.

Phone: +91 96249 08593
Email: livinzostore@gmail.com

Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM

These policies are designed to ensure that you are fully aware of our return, refund, and replacement procedures. This policy applies only to orders placed within India.

Thank you for shopping with Livinzo. We value your trust and strive to ensure complete customer satisfaction. Please read the policy carefully before initiating a return or refund request.

Return Request Period

If you wish to initiate a return or raise a complaint, you must contact us within 48 hours of receiving the product. Requests made after this period may not be accepted.

Damaged Products

If you receive a damaged product, please provide a clear unboxing video showing the damage. This video evidence is mandatory and helps us assess the issue accurately and take appropriate action.

Missing Items

If any item is missing from your order, please share an unboxing video showing the received items. You must notify us within 48 hours of delivery. Once verified, a refund for the missing item(s) will be processed if replacement is not possible.

Exchange for Wrong Product Ordered

If you have ordered the wrong product and wish to exchange it, return and replacement shipping charges will be borne by the customer. As Livinzo operates as a wholesale-focused platform, exchanges are handled on a case-by-case basis.

Custom or Special Orders

Orders involving special handling or customization cannot be canceled and are not eligible for return or refund under any circumstances.

Delayed Deliveries

Customers are advised to track orders regularly. If tracking shows no updates for 15 days after dispatch, please contact support.

Exceptions

Livinzo will not be responsible for damages not reported within the specified time frame or claims raised without unboxing video proof.

Refund Eligibility

Refunds are processed only for damaged/defective products verified via video or missing items where replacement is not possible.

Original Condition & Packaging

Products must be unused, undamaged, and returned in original packaging with all accessories, invoice, and receipt.

Return Shipping

Return shipping costs are borne by the customer unless the error occurred from our side.

Rejection / Denial of Parcel

If delivery is refused after dispatch, double shipping charges and 10% packing charges will be deducted before refund.

Refund Process

After inspection, approved refunds will be processed within 7 days to the original payment method.

Conditions for Return Approval

Returns are accepted only if the product is original, unused, undamaged, matches shipment details, and an unboxing video is provided.

Product Expectation Issues

Complaints regarding mismatch with website description must be reported within 24 hours of delivery.

Welcome to Livinzo. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. These terms apply to all users, customers, and visitors within India. Please read them carefully before using our services.

General Terms

Livinzo operates an online platform offering home, kitchen, and related products. By placing an order on our website, you confirm that you are legally capable of entering into a binding contract and that all information provided by you is accurate and complete.

We reserve the right to modify these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting on the website.

Product Information

We make every effort to display product details, descriptions, and images as accurately as possible. However, slight variations in color, size, or design may occur due to photography, screen resolution, or manufacturing updates.

Livinzo does not guarantee that all product descriptions or content are error-free. In case of any discrepancy, our decision will be final.

Pricing & Payments

All prices listed on the website are in Indian Rupees (INR) and inclusive/exclusive of taxes as mentioned.

Payments must be made through the available secure payment methods on our website. Livinzo does not store or access your card, UPI, or banking details.

We reserve the right to change product prices at any time without prior notice.

Order Acceptance & Cancellation

An order is considered confirmed only after successful payment and order confirmation from Livinzo.

Livinzo reserves the right to cancel or refuse any order due to reasons including but not limited to product unavailability, pricing errors, payment issues, or suspected fraudulent activity.

Once an order is placed, cancellation may not be possible, especially for bulk, wholesale, or special orders.

Shipping & Delivery

Shipping timelines provided are estimated and may vary due to logistics, location, or unforeseen circumstances.

Livinzo is not responsible for delays caused by courier partners, natural events, or circumstances beyond our control.

Customers are responsible for providing accurate shipping details. Incorrect addresses may result in failed delivery and additional charges.

Returns & Refunds

All returns, refunds, and exchanges are governed by our Return & Refund Policy. Please review the policy carefully before placing an order.

Returns are accepted only under specific conditions and within defined timelines, as stated in the Return & Refund Policy.

User Responsibilities

By using our website, you agree:

• Not to misuse the website or its content
• Not to attempt unauthorized access to systems or data
• Not to engage in fraudulent, abusive, or unlawful activities

Any violation may result in suspension or permanent termination of access.

Upon Receipt of Your Order

Customers are advised to inspect the package carefully at the time of delivery. If the parcel appears damaged, tampered with, or incomplete, please refuse delivery or mark it as “Damaged” and contact us on the same day.

Bank Holidays

Deliveries are not made on bank or public holidays. Orders affected by holidays will be delivered on the next working day.

Company Address

Livinzo
Navkar Industries,
Surat – 394185,
Gujarat, India

For any shipping or order-related queries, feel free to contact us.

Phone: +91 96249 08593
Email: livinzostore@gmail.com

Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM

These policies are designed to ensure that you are fully aware of our return, refund, and replacement procedures. This policy applies only to orders placed within India.

Thank you for shopping with Livinzo. We value your trust and strive to ensure complete customer satisfaction. Please read the policy carefully before initiating a return or refund request.

Return Request Period

If you wish to initiate a return or raise a complaint, you must contact us within 48 hours of receiving the product. Requests made after this period may not be accepted.

Damaged Products

If you receive a damaged product, please provide a clear unboxing video showing the damage. This video evidence is mandatory and helps us assess the issue accurately and take appropriate action.

Missing Items

If any item is missing from your order, please share an unboxing video showing the received items. You must notify us within 48 hours of delivery. Once verified, a refund for the missing item(s) will be processed if replacement is not possible.

Exchange for Wrong Product Ordered

If you have ordered the wrong product and wish to exchange it, return and replacement shipping charges will be borne by the customer. As Livinzo operates as a wholesale-focused platform, exchanges are handled on a case-by-case basis.

Custom or Special Orders

Orders involving special handling or customization cannot be canceled and are not eligible for return or refund under any circumstances.

Delayed Deliveries

Customers are advised to track orders regularly. If tracking shows no updates for 15 days after dispatch, please contact support.

Exceptions

Livinzo will not be responsible for damages not reported within the specified time frame or claims raised without unboxing video proof.

Refund Eligibility

Refunds are processed only for damaged/defective products verified via video or missing items where replacement is not possible.

Original Condition & Packaging

Products must be unused, undamaged, and returned in original packaging with all accessories, invoice, and receipt.

Return Shipping

Return shipping costs are borne by the customer unless the error occurred from our side.

Rejection / Denial of Parcel

If delivery is refused after dispatch, double shipping charges and 10% packing charges will be deducted before refund.

Refund Process

After inspection, approved refunds will be processed within 7 days to the original payment method.

Conditions for Return Approval

Returns are accepted only if the product is original, unused, undamaged, matches shipment details, and an unboxing video is provided.

Product Expectation Issues

Complaints regarding mismatch with website description must be reported within 24 hours of delivery.

Customer Support

Phone: +91 96249 08593
Email: livinzostore@gmail.com
Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM

Welcome to Livinzo. By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. These terms apply to all users, customers, and visitors within India. Please read them carefully before using our services.

General Terms

Livinzo operates an online platform offering home, kitchen, and related products. By placing an order on our website, you confirm that you are legally capable of entering into a binding contract and that all information provided by you is accurate and complete.

We reserve the right to modify these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting on the website.

Product Information

We make every effort to display product details, descriptions, and images as accurately as possible. However, slight variations in color, size, or design may occur due to photography, screen resolution, or manufacturing updates.

Livinzo does not guarantee that all product descriptions or content are error-free. In case of any discrepancy, our decision will be final.

Pricing & Payments

All prices listed on the website are in Indian Rupees (INR) and inclusive/exclusive of taxes as mentioned.

Payments must be made through the available secure payment methods on our website. Livinzo does not store or access your card, UPI, or banking details.

We reserve the right to change product prices at any time without prior notice.

Order Acceptance & Cancellation

An order is considered confirmed only after successful payment and order confirmation from Livinzo.

Livinzo reserves the right to cancel or refuse any order due to reasons including but not limited to product unavailability, pricing errors, payment issues, or suspected fraudulent activity.

Once an order is placed, cancellation may not be possible, especially for bulk, wholesale, or special orders.

Shipping & Delivery

Shipping timelines provided are estimated and may vary due to logistics, location, or unforeseen circumstances.

Livinzo is not responsible for delays caused by courier partners, natural events, or circumstances beyond our control.

Customers are responsible for providing accurate shipping details. Incorrect addresses may result in failed delivery and additional charges.

Returns & Refunds

All returns, refunds, and exchanges are governed by our Return & Refund Policy. Please review the policy carefully before placing an order.

Returns are accepted only under specific conditions and within defined timelines, as stated in the Return & Refund Policy.

User Responsibilities

By using our website, you agree:

• Not to misuse the website or its content
• Not to attempt unauthorized access to systems or data
• Not to engage in fraudulent, abusive, or unlawful activities

Any violation may result in suspension or permanent termination of access.

Intellectual Property

All content on the Livinzo website, including logos, text, images, graphics, and designs, is the intellectual property of Livinzo and is protected under applicable laws.

Unauthorized use, copying, or reproduction of any content is strictly prohibited.

Limitation of Liability

Livinzo shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our website or products.

Our liability, if any, shall be limited to the value of the product purchased.

Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts in Gujarat, India.

Contact Information

For any questions or concerns regarding these Terms & Conditions, please contact us:

Livinzo
Navkar Industries,
Surat – 394185,
Gujarat, India

Phone: +91 96249 08593
Email: livinzostore@gmail.com

Support Hours: Monday to Saturday, 9:00 AM – 6:00 PM